Q & A's



Moments by Michele shall not take responsibility in the case where a client is not satisfied with the overall look of the images due to the subject’s personal appearance, for example where the subject appears tired in their photos or refuses to smile. While the subject will receive professional on-camera direction, Moments by Michele can not be held responsible if the subject does not respond to that direction. 

While Moments by Michele may make suggestions to the client relating to hair, make up and wardrobe, final responsibility will remain with the client. In the case where a Hair & Make up artist is supplied by Moments by Michele, the client has the right to reject the services on the day of the shoot. No revocation shall be permitted on completion of the shoot. 

Licensing and Copyright 

Generally, copyright of all images created by Moments by Michele will remain the property of Moments by Michele. Images are not to be reedited or changed in any form.

File Size Specifications 

Edited Images will be supplied as Jpeg files - 300 dpi and in RGB colour.

Retouching 

All edited images will be carefully chosen by Moments by Michele and hand edited including personal retouching services such as removing blemishes, softening fine lines, brightening eyes, liquifying arms, legs and waistline slightly if requested and removing light fly away hairs. Removing extensive hair frizz is not the responsibility of Moments by Michele but remains the responsibility of the client to attend the session with hair already styled to their satisfaction , unless a hair stylist is supplied within the agreed package. While Moments by Michele will endeavour to smooth your hair and have it sitting nicely, heavily hair sprayed styles cannot be altered in your session as this will most likely cause more frizziness to occur.

The turn around time for retouching orders containing 15 images or less is usually 1 to 2 weeks, however Moments by Michele shall endeavour to have your edited images completed and delivered at the the earliest possible time. A next day rush service can be provided for an additional $150 fee.

To maintain consistency it is recommended that any extra edits purchased from the same photoshoot be submitted within 2 weeks.

File Storage 

Moments by Michele does not provide file storage or take responsibility for loss or damage to files after they have been delivered to the client. Online photo galleries used for delivering files to clients may be deleted after one month. It is therefore recommended that clients download their images straight away and also save them to a couple of devices for safe keeping.